Overview


Job details
Job Type
Full-time

Benefits
Pulled from the full job description

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401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off


Indeed’s salary guide
  • Not provided by employer
  • $28.5K – $36.1K a year is Indeed’s estimated salary for this role in Westminster, CO.
 

Full Job Description
Summary:

The Banquet Attendant sets up and services coffee breaks for meetings.

Responsibilities

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
  • Complete set up, side work and closing duties.
  • Utilize and adhere to proper hotel-specific scripting.
  • Serve food, coffee, water and other beverages to guests, refill beverages as needed.
  • Cooperate closely with the servers to ensure prompt service is provided at all times.
  • Maintain a clean and orderly work area in accordance with hotel standards. Clean banquet room and back-of-the-house area during and after banquet functions. Complete side work including refill sugar, salt, clean cooler and bag specialty linens for pick up.
  • Set or check on all coffee breaks and roll-in meal functions to ensure function is set correctly and uniformly.
  • Receive and follow direction from Banquet Captain.
  • Prepare coffee and brewed decaffeinated coffee correctly and according to standard.
  • Notify Banquet Manager of guest complaints or dissatisfaction. Respond to guest issues and requests in a timely fashion.
  • Employ creative, artistic skills in presentation of food and beverage displays and function area design and set up.
  • Respond to all pages and radio calls immediately.
  • Prepare consumption forms in advance for all necessary event orders to ensure accurate billing.
  • Ensure security and confidentiality of guest and hotel information and materials.
  • Notify manager/AYS of maintenance issues.
  • Know location of all banquet and meeting rooms in the hotel.
  • Participate in daily preshift.
  • Utilize Service Recovery/Defect Tracking processes.
  • Report all unsafe conditions and suspicious activity to Loss Prevention/Management.
  • Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
  • Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale.
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
  • Follow proper key control procedures.

Other Information


COMPETENCIES
  • Job Knowledge
  • Flexibility/Adaptability
  • Quality of Work
  • Perseverance
  • Quantity of Work
  • Organization Skills
  • Guest Focus/Customer Service
  • Effort
  • Reliability/Dependability
  • Judgment/Problem Solving
  • Motivation/Initiative
  • Cooperation/Teamwork

SKILLS

  • Must pass certification quiz/test for position.
  • Have a thorough knowledge of emergency procedures.
  • Complete Chemical Training and Blood borne Pathogen Training.

EDUCATION/EXPERIENCE

None required.

WORKING CONDITIONS

Lift, carry or otherwise move up to 25 lbs. regularly. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

FULL TIME BENEFIT OVERVIEW

  • Medical, Dental, and Vision
  • Life Insurance
  • Employee Assistance Program (EAP)
  • 401(k)
  • Vacation and Paid Time Off (PTO)
  • Tuition Reimbursement
  • Complimentary and Discounted Rooms

Compensation starts at $14.77 based on experience

Location Code: 2521


Hiring Insights

Job activity

Posted 30+ days ago

Tagged as: banquet

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