Overview

Job details

Salary

From $40,000 a year

Job Type
Full-time
Number of hires for this role
1

Qualifications

    • High school or equivalent (Preferred)

    • Hotel Experience: 1 year (Preferred)

    • Front Desk: 1 year (Preferred)

Full Job Description

Come and join us at the Quality Inn Louisville – Boulder!!

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Duties and Responsibilities

  • Manage all Front Office operations including, but not limited to, guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability.
  • Assist with marketing initiatives as needed.
  • Monitor and develop team member’s performance including conducting performance evaluations and delivering recognition.
  • Monitor and assess service and satisfaction trends.
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
  • Manage daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.
  • Communicate and enforce all hotel policies and procedures.
  • Inform management of hazardous situations, emergencies or security threats.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and are knowledgeable of the local area and events.
  • Complete audit procedures as needed.
  • Assist in recruiting and interviewing new team members as needed.
  • Conduct new hire and on-going training as needed.
  • Respond in a courteous and prompt manner to all guest questions and/or concerns.
  • Reconcile and ensure staff accuracy of all front office billing procedures including Direct bills and OTA accounts.
  • Ensure all cash handling procedures are followed and adhered to.
  • Complete other duties as assigned by the General Manager and/or Assistant General Manager.
  • Serve as the ‘Manager on Duty’ when needed.

Required Skills and Experience

  • A minimum of two years hotel front desk experience and one year supervisory/management experience is required.
  • Highly energetic and motivated individual.
  • Must have strong leadership skills.
  • Excellent interpersonal and communication skills with strong customer/client focus essential.
  • Strong problem-solving skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to shift and manage multiple priorities.
  • Results driven focus and ability to work through to completion in a timely manner.
  • Adaptable to change.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Tagged as: communication

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