Overview

Job details

Job Type
Full-time

Full Job Description

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.


Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The SPLASHES RESTAURANT GENERAL MANAGER is responsible to continually enhance overall Splashes Restaurant and Bar (jointly called “Splashes”) reputation by pursuing excellence in hospitality and engaging guest service, demonstrate strong leadership and culture of relationships, and maintain functionality and aesthetic appeal of Splashes. The incumbent will be expected to customarily and regularly use discretion and independent judgment in performing the job duties and will direct the work of two or more employees.


ESSENTIAL DUTIES, include but not limited to:

  • To understand and respond to all guest needs and requests in a timely and professional manner.
  • To continuously interact with guests to ensure professional, personalized service throughout their meal and to personally enhance experience by offering recommendations (e.g., using skills like sommelier, etc.)
  • To actively cover Splashes Manager shifts based on business needs.
  • To actively monitor Splashes social media and hotel guest surveys and appropriately and timely respond. To share relevant feedback and appropriately follow up with team.
  • To continually work towards increased sales, potential revenue streams and involvement with marketing decisions.
  • To hire, train, schedule, support, develop, review, discipline, and terminate employees directly accountable to his/her position, to maintain highest possible levels of employee morale and department productivity.
  • To establish and maintain Splashes Restaurant policies and procedures, including service style, to ensure professional standards of restaurant operation.
  • To continually monitor the visual appeal and functionality of Splashes furniture, fixtures, and equipment (FF&E). To ensure organization and cleanliness in the front and back of the house.


JOB KNOWLEDGE & EDUCATIONAL LEVEL:
High school diploma or equivalent required. High level of English fluency required. Must have minimum three years experience in similar position in an establishment of comparable quality. Must have thorough knowledge of all aspects of restaurant and bar operations and budgets. Requires an overall knowledge of types of foods and cocktail recipes. Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Valid California driver’s license required. Proof of personal automobile insurance coverage required. Current CPR certification preferred. Hotel experience preferred.


SKILLS AND APTITUDES:
Demonstrated ability to train staff and ensure luxury resort customer service. Strong verbal and written communication skills. Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Diplomatic and calm. Good team player. Customer service focus.


PHYSICAL DEMANDS:
Stands/walks approximately 70% of shift. Sits at desk or in meetings approximately 30% of shift. Occasionally required to handle and move objects weighing up to 30 lbs. over short distances. Must be able to work well under pressure. Flexibility required to work long, sometimes irregular hours, including evenings, weekends and holidays. Frequent use of stairs, daily.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers’ Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com HR direct line: (949) 376-2764

Tagged as: BAR

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