Specializing in small company start-ups and the revitalization of established company programs, Outside the Lines, Inc. can help your company find the right path to take. We work with you to determine your exact needs and the steps required to achieve your goals. Each of our services are customized for your company and incorporate your core values, competencies, and culture.

With Outside the Lines, Inc. you get the expertise of specialists while keeping your overhead down. With over 20 years experience in training, recruiting, human resources, quality assurance, and hospitality operations, you can be confident that we will provide professional and yet personalized service. We’ll help bring the solutions for your business into focus.

Contact us for your free consultation. See the difference that thinking “outside the lines” can make for your company.

Areas of consultation include, but are not limited to:

Employee Recruitment & Hiring Systems

Employee recruitment is one of the biggest challenges facing businesses today, especially those in the service industry. Yet, many businesses fail to utilize the resources available. We will design a hiring system that will help your managers select the best candidates, then teach your managers how to best use these tools.

While recruitment and hiring is the first step, retention is the key. Retention begins even before the hire, with the first impression your company and employees make on your prospective new employee. We will custom design an orientation process that will introduce your company to the employee in a positive, professional and welcoming manner, and in compliance with state guidelines. As always, we will assist as needed with the implementation process to ensure your front-line managers are comfortable with the new program.

  • Interviewing & Hiring Systems
  • Job Descriptions
  • Orientation Systems
  • Employee Handbooks
  • Interviewing Skills Workshops


Employee Training Program Design

Most businesses training programs for their newly hired or promoted employees. However, many are improperly implemented, thus making them ineffective, or are unfocused and difficult to manage.

Our training programs are designed to work within the parameters of your organization – your training goals, management involvement and training budget. We work with our clients to determine the best and most efficient methods for developing new-hires into productive employees quickly, and in the most effective manner possible. Whether training is done by a team of trainers or  an immediate supervisor, your new program will be effective and results oriented.

  • Instructional Design
  • Training Manuals – for all hourly positions
  • Train the Trainer Workshops


Management Training Program Development

Many young companies, whether whether consciously or unconsciously, engage in “Seat of the pants” management training – new managers are given just enough information to be able to do the job, but are not necessarily “Set up for Success.” Understandably, it takes time and expertise to design a training program – resources that a new company may not have, or which may be initially directed elsewhere. Outsourcing with Outside the Lines can be the answer.

A strong management training program builds on the foundation of the hourly training, building a “trickle down” effect, ensuring a strong, cohesive team from top to bottom. Without proper training on every level, your organization will invariably struggle to meet the high standards and expectations required in any successful operation in today’s highly competitive market.

We work with our clients to determine the level of training needed in your company for line management positions and design our programs to work within your training budget. In addition, we offers several ways to provide on-going management development either through training workshops or with one-on-one mentoring.

  • Management Training Programs
  • Operations Manuals
  • Workshops and Seminars


Employee Relations & Retention

Keeping your employees productive and happy makes good business sense in any labor market, and in today’s market, it’s critical! Your employees are your biggest asset, but does your company spend as much effort nurturing them as it does in maintaining the physical assets of the business? We can help you convert the often negative system of performance reviews into a positive and productive “Career Map.” We can also help you keep your employees informed and energized through recognition programs, newsletters, and teambuilding events.

  • 360 Degree Reviews
  • Career Mapping Process
  • Employee Recognition Programs
  • Employee Newsletters
  • Teambuilding Events


Quality Assurance Programs

Setting standards is the most important step in holding your people accountable, and running a successful business. Upholding quality standards is only possible when the systems are in place to do so. We consult with our clients to determine their desired standards, and create custom inspection forms to provide quality checks at all levels – customer service, management and corporate.

  • Management Checklists
  • Inspection Forms
  • Shopper Programs


New Restaurant Openings

New store openings can be difficult ventures, even for seasoned veterans. But they needn’t be. Outside the Lines, Inc. provides the necessary direction, organizational tools, and the support to ensure that your restaurant opening is a smooth one.

  • Timelines
  • Hiring Needs Analysis
  • Training Coordination


Safety Program Design

You know that the law requires you to have one, but who has time to create one? After all, you have a restaurant to run! Unless you have a dedicated Human Resources generalist on staff, the information sent by your Workman’s Comp insurance provider may not be properly understood or even read! When an accident occurs, many companies, particularly new or smaller companies, find themselves in a very real and very costly predicament. Outside the Lines, Inc. constructs safety programs that meet WISHA and OSHA guidelines, and can be customized to meet the requirements of all 50 states.  Our programs are designed with employees at all levels in mind, thus ensuring comprehension and compliance.